Refund Policy
Returns & Refunds
We want you to feel completely confident when shopping with Volara London. If something isn’t quite right, you may request a return within 14 days of receiving your order.
Please Note:
We do not offer free returns. Return shipping costs are the customer’s responsibility.
Can I return my order?
Yes, returns are accepted — provided the following conditions are met:
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The item is returned in its original condition with all components and packaging included, just as received.
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The item shows only standard handling — damage from misuse or neglect is not accepted.
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For items where hygiene is important, the product must be cleaned before return.
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If the product was damaged upon arrival, please include photographic evidence.
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You, the customer, are responsible for return shipping costs.
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Once received and reviewed, your return will be processed within 7 business days.
We reserve the right to reject returns if an item appears to have been used, worn, or damaged due to improper handling.
How do I return my order?
If your item meets the above criteria, please begin the return process by emailing us at:
📩 hello@volara-london.uk
Your email should include:
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Order number
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Reason for return
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Photo of the item (if damaged)
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Your full name
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Your full address
Once received, we’ll reply with the correct return address.
Please do not send your return to the sender’s address on the parcel — we will provide the appropriate one.
If you have any questions or need assistance, we’re always happy to help. Just reach out to us at hello@volara-london.uk.
With care,
Team Volara